Helmer Kho
map-marker Phoenix, Arizona

Empty wrapping

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Ferrero Rocher - Empty wrapping
I bought a 12-pack of the chocolates, which tend to be quite pricey. Once finally opened, I noticed an empty golden wrapper. This should have been caught well before the shipping process.
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User's recommendation: Inspect the package before purchasing and the chocolates contained. It had no sticker and looked small after the fact.

Taneisha K

Complaints

Ferrero Rocher - Complaints
I found a broken tooth in one of my chocolate. This is very disgusting and needs to be addressed as soon as possible
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Preferred solution: Compensation for violating my choice of what goes in my mouth

Chris H Odv
map-marker Las Vegas, Nevada

Problem

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Ferrero Rocher - Problem
Sales sales of false items I do not eat candy except for the one item dark chocolate and I get a mass bye And loved it and when I get it it is not filled and it was worthless to buy I couldve bought a big abundant supply of the little tiny ones but yet you want to give me a gigantic 12 and three with nothing in it I dont do sugar and I dont do sweets but I love your candy and I got nothing out of it what is the point of buying if youre not gonna fulfill what you advertise
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Loss:
$45

Preferred solution: I would like to get what I bought the thing that I actually enjoy and what should really be there not a hollow empty shell an actual candy fulfilled

Nitika t Epl

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Verified Reviewer
| map-marker Shimla, Himachal Pradesh

Got fungus in you chocolate .

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Ferrero Rocher - Got fungus in you chocolate .
You people cant play around just for the sake of your business. Very disappointed .. That is really bad .not expected from such a good brand .. I would suggest not to buy your chocolate .. After this *** happens with me .
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Cons:
  • Got fungus in chocolate
Anonymous
map-marker Durban, Kwazulu-Natal

Worms

Please contact me on 06476**** 6 as the chocolates had worms .i am very dissapointed as my kids even ate some of them.
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Ali S Bnh
map-marker Taboão Da Serra, Sao Paulo

Nutella ingredients

I need to know if Nutella uses any ingredients drived from animals since Iam a Muslim and do not eat any thing Harram.
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Preferred solution: Just want to know if there are any animal based ingredients in Nutella spread.

User's recommendation: Don’t eat with out investigations

Catherine B Clf
map-marker Manchester, New Hampshire

Poor quality chocolate

Ferrero Rocher - Poor quality chocolate
The golden wrapped hazelnut balls they sell taste nothing like they used to. They feel lighter and thinner. Not to mention the hazelnut bits dont appear to be 100% hazelnut
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Preferred solution: Have the company be transparent about what they’re actually selling.

Vidula A

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Verified Reviewer
| map-marker Noida, Uttar Pradesh

Bad quality

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Ferrero Rocher - Bad quality
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Ferrero Rocher - Bad quality - Image 3
18 march 22 ko foraro roacher pack gift mila humne 1 april ko vo pack 1 child ko gift diya but child retun me foraro roacher pack due to bad quality of pack this is very shamefull for me due to bad quality of this pack pls refund my money with compensation we need compensation also it is very annoying n sgamefull for me
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Loss:
$500

Preferred solution: Full refund

User's recommendation: Ok

Vidula A

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Verified Reviewer

Baq quality of foraro roacher pack

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Ferrero Rocher - Baq quality of foraro roacher pack
18 march ko mujhe forarorocher pack gift mila 1 st april ko vo pack maine ek child ko gift diya but unhone same pack mukhe return ker diya due to bad quality of pack
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Loss:
$500
Pros:
  • Tasty
Cons:
  • Too expensive

Preferred solution: Full refund

Annette T Rdu
map-marker Dunedin, Otago

Purchased a box all done up with a bow on top these were not fresh

I purchase a box all done up like a gold present with a bow on top.on opening these they were very old stock -wafer was soft and the nut was not fresh.not impressed!
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Loss:
$13

Preferred solution: Let the company propose a solution

User's recommendation: I wouldnt

Anonymous
map-marker Queens, New York

Molded chocolate

I bought a box of Ferrero rocher from bjs and they were molded !!! I ate more than a few not knowing because I ate them in the bed in the dark! The next morning I went to eat one and noticed it was fuzzy and super dark on the chocolate. Worst experience ever , I will never eat these as long as I live. I hope I do not get sick from eating this bad product
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Pros:
  • Read my complaint
  • Read my complajnt
Anonymous
map-marker Pune, Maharashtra

Stock requirment

Verry verry bad service no body have contacted me about this issue.I am sure that company has grown up and don't need business small people like me.
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Medha T

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Verified Reviewer
| map-marker Gurgaon, Haryana

White fungus.

Ferrero Rocher - White fungus.
Ferrero Rocher - White fungus. - Image 2
Hi, I was about to eat the chocolate but then I saw white fungus kind of a thing. I even saw the expiry date, it was not expired but still I have to throw the whole box. Highly highly disappointed with the same. Do let me know what was that particularly. Thanks in advance!
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mansi juneja

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Verified Buyer
|

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Verified Reviewer
| map-marker Noida, Uttar Pradesh

NO ACTION TAKEN BY INDIAN TEAM

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Ferrero Rocher - NO ACTION TAKEN BY INDIAN TEAM
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We have raised our concern for chocolate on 5th August on wrong chocolates received by client. From there its like beating around the bush and no one is helping. Distributor connected to sales person. sales person to manager and further manager said to raise on complaint on customercare.india@***.com . we have raised on FB message, emails done on 10th, 12th & 13th August but no one is even addressing our query. this is really sad and disappointing- such big brand and no escalation matters are taken care. we need someone to look into our concern.
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Alisha D Upc

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Verified Reviewer
| map-marker Dubai, Dubai

Fungus in Ferrero Rocher

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Fungus in Ferrero Rocher
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I am shocked to see such poor quality of product sold by such big brand. It's disgusting to feed us chocolates infected with fungus. Got a bouquet of ferrero rocher as a birthday gift but this is worst nightmare. And sadly this is not the first time I heard of such bad quality chocolates sold by you, I was unfortunate to experience it. I am not sure how many such chocolates I ate without checking.
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Cons:
  • Inedible product
  • Fungus

Preferred solution: Let the company propose a solution

User's recommendation: Please check before you eat, always. Or best ban their products.

1 comment
Guest

Not the 'worst nightmare' by any stretch of the imagination but repulsive for sure.