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Shanker N Gxk

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Found an Insect in Ferrero Rocher

Found an Insect in Ferrero Rocher
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Hi, My name is Shanker, we live in Buffalo NY. I found an insect in the Ferrero Rocher chocolate that we purchased. My daughter has been eating it for a while and when we opened one of them we found a live white insect last night. I have taken picture of these and i can sent it to you. I am planning to file a consumer complaint about this but as per the legal advise i am first trying to reach out to you on this. Thanks Shanker N
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Preferred solution: I need to file consumer complaint

Joan B Klf

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| map-marker De Pere, Wisconsin

Disappointed in product

Ferrero Rocher - Disappointed in product
Ferrero Rocher - Disappointed in product - Image 2
Bag had 90% butterfinger and baby Ruth. Only three 100 Grand and 5 crunch bars. This is not variety pack.
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Pros:
  • Great tasting
Cons:
  • Should be equal amounts of each bar in a variety pack

Preferred solution: Some 100 Grand and Crunch Bars for variety for our Easter Egg Hunt

User's recommendation: Have equal amounts of each.

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Paige C Rpt

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Verified Reviewer
| map-marker Jacksonville, Arkansas

Bought a $6.00 Ferraro-Rocher holiday ornament and it was just a chocolate shell!!!

Ferrero Rocher - Bought a $6.00 Ferraro-Rocher holiday ornament and it was just a chocolate shell!!!
I bought a $6.00 Ferrero-Rocher holiday ornament from Dollar General and it was a chocolate shell. No creamy hazelnut chocolate or the actual hazelnut on the inside. Just a chocolate shell. I am pissed! Not worth even half the money. And Im about to put it on Facebook, Instagram, Snapchat and the B.B.B.
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User's recommendation: DO NOT WASTE YOUR MONEY!!!

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Pranav T Rbu

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| map-marker Thane Taluka, Maharashtra

Worms found in Ferrero Rocher Chocolates

Worms found in Ferrero Rocher Chocolates
Worms found in Ferrero Rocher Chocolates - Image 2
Worms found in Ferrero Rocher Chocolates - Image 3

We bought a box of ferrero rocher chocolates from D-Mart, Ghodbunder Road, Thane (near khwera circle, eden woods branch).

The amount of trust i had in this chocolates is incomparable as these is my the most favorite one and due to my blind trust i had 3 chocolates from the box without even checking its contents.

Later, when i was feeding it to my nephew i discovered a worm that was inside the golden wrap. I have attached an image of the worm that i found.

I thought this will be one of it, but all chocolates had the same thing.

I have also attached the video and bill receipt copy of my purchase.

I wish i could have that courage to expose this but i don't wish to as i still have faith in this brand to give me a fair reply.

I am able to upload a video, but unable to upload the images.

My personal email ID : {{Redacted}}

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Loss:
$100

Preferred solution: Full refund

User's recommendation: Eat it with love and pride as this is the only chocolate that can give its customer a complete satisfaction of its taste!

Neels S

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Verified Reviewer

Unable to talk to someone about my requirement. The phone number advertised no longer exists.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been unable to locate a supplier of TicTac near me in Hartbeespoort for the past few months.Where can I obtain it?
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Preferred solution: I am looking for a local supplier of TicTac in Hartbeespoort.

Joan B Klf

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Verified Reviewer
| map-marker Krakow, Wisconsin

Very disappointed I. Product

I purchased a 37.2 ounce bag of 60 pieces of assorted candy for an upcoming Easter egg hunt. Very disappointed as only three 100 grand bars and 5 crunch bars were in the whole bag. The rest were all butterfinger and baby Ruth. This is not what I consider an assortment. Hard doing an egg hunt with no variety. The UPC is 0999********
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Anne Fitzsimmons F

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Verified Reviewer
| map-marker Worcester, Worcestershire

Bought friend present and chocolates all faded not nice she said

Ferrero Rocher - Bought friend present and chocolates all faded not nice she said
Updated by user Sep 30, 2023

Chocolates were off

Original review Sep 20, 2023
I have a complaint chocolates all faded white taste horrible pain £10.00 for them as a present upset with quality and also because it was a present Date on Box is 26.12.2023 L146TGANFE Bar code 8 00050* ***673 300ge bought in Tesco store Thornton l23
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User's recommendation: Not happy with quality ashamed because it was a present

Anonymous
map-marker Burnham-On-Sea, Somerset

Packaging

I was gifted a large box of Ferrero Rocher chocolate assortment yesterday. I am absolutely disgusted to see that you are still using the totally none recyclable hard plastic boxes. When are you going to think of the environment and change your packaging strategy? I haven't bought any of your chocolates for many years because of this. I certainly won't in the future either!!
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User's recommendation: No response from them as of 16th January. Very poor

Josephine M Nlu

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Verified Reviewer
| map-marker Benoni, Gauteng

Disappointed customer unsatisfied

I emailed tried calling and emailing again several times however no response was recieved i am extremely appolled and disgusted at the service provided by such a well established company should i not recieve a response by tomorrow i will take matters into my own hands and place my disgusting experience with ferrero on social media as i have had enough.
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User's recommendation: There service at ferrero customet care is pathetic

Josephine M Nlu

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Verified Reviewer
| map-marker Germiston, Gauteng

Disappointed customer unsatisfied

Good day im josephene I would like to express my disappointment and unsatisfactory experience after i purchased ferrero chocolates from checkstar mt edgecombe and whilst eating i bit into a piece of shell from the nut n chipped my tooth its sad to say we spend money for quality and end up being disappointed customers kindly contact me 062486**** To see how we can be assisted or else i will post my experience and make it viral on social media . Your urgent response is awaited
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Shealynn Fjo
map-marker Hong Kong, Hong Kong

Just got my first bad package of these chocolates. They look a little whitish on the outside & taste funny.

The chocolates must be old. The date on package is scratched out. They look light and taste funny. Date looks scratched out.
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Loss:
$5
Pros:
  • Usually a great chocolate
Cons:
  • Expire date hard to find

Preferred solution: Full refund

User's recommendation: Check dates!

Melissa M Gij
map-marker Chicago, Illinois

Finding Goden Gallery

You were closed for the holiday. I just really enjoyed this candy selection and wanted to use it for gifts. The smaller size was just right and the candy was delicious! Now I can't find it anywhere... Super disappointed. It was better than Fannie May and less expensive.
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E K W
map-marker Edmond, Oklahoma

Jackson Vanilla Wafers

I am unable to purchase these wafers. My store which is Crest Foods, Edmond Oklahoma says they are not available. Its absolutely ridiculous to discontinue this product. I need answers as to why a good selling product is no longer available. The holidays will be coming up so what do you expect the consumer to do for the banana pudding?
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Pros:
  • Jackson vanilla wafers are a must for any banana pudding
Cons:
  • Terrible decision to discontinue jackson vanilla wafers

Preferred solution: Deliver product or service ordered

Jovana U

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Verified Reviewer
| map-marker Novi Sad, Vojvodina

Product reclamation

Ferrero Rocher - Product reclamation
Yesterday night I've opened Ferero Rocher and I've found a strange shape of the ball. I've thought it's just irregular in shape, but it's turn out to be inappropriate taste. I had a stomachache after that...
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Loss:
$20
Pros:
  • Crunchyness
Cons:
  • Irregular taste

Preferred solution: Deliver product or service ordered

Tharmeshni G

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Verified Reviewer

DISAPPOINTED

Ferrero Rocher - DISAPPOINTED
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opened my favorite chocolate to find fungus on it, opened a few and was so disappointed in my findings. Also checked the expiry date ... which was mid year 2023.
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Preferred solution: will like for the item to be replaced as these are my favorite chocs

Anonymous
map-marker Norfolk, Virginia

Other possibilities for the maggot

Does anyone know how maggots are formed?? A fly just has to get in the wrapper or packaging to lay eggs. It more than likely isn't the manufacturer. Could they change the wrapper? Sure if it's a big problem.
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About

Related Companies

Ferrero Group, Keebler, Brachs, Ferrara Candy Company, Fannie May

Summary

Ferrero Rocher is a spherical chocolate sweet made by Italian chocolatier Ferrero SpA. It is a private company owned by the Ferrero family and has been described as "one of the world's most secretive firms". Reputation Institute's 2009 survey ranks Ferrero as the most reputable company in the world. The company has been on the market since 1946 and was founded by Pietro Ferrero. Ferrero Rochers were introduced in 1982. The chocolates consist of a whole roasted hazelnut encased in a thin wafer shell filled with hazelnut cream including vegetable oil and covered in milk chocolate and chopped hazelnuts. Candies contain 73 calories, and are individually packaged inside a gold-coloured wrapper. Rocher comes from French and means "rock".

Ferrero Rocher reviews and complaints

Ferrero Rocher is ranked 403 out of 1454 in Food Manufacturers category

Area Served

Asia

Payment Methods

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